Secure payment:
FAQ & HELP
FAQ & HELP
FAQ & HELP
FAQ & HELP
FAQ & HELP
FAQ & HELP
FAQ & HELP
FAQ & HELP
FAQ & HELP
Preguntas frecuentes de clientes
Respondemos a las consultas más comunes de nuestros clientes.
Buy your tickets safely
With money back guarantee.See terms and conditions
*We use 3D Secure technology to guarantee security throughout the purchasing process. In addition, Imagine Punta Cana, based in the USA, manages your payments for greater protection in your transactions.
IMAGINEPUNTACANA® offers flexibility in your reservations:
- Date changes at no cost within the allowed deadlines (with a maximum administrative fee of $10.00 per change).
- Refund of tickets within the allowed deadlines (more than 5 days in advance).
Refund according to terms of less than 5 days:
- 2 days before: 90%
- 24 hours before: 50%
- NO SHOW: No refund.
To request changes or cancellations, please contact us by email at info@partyatthecave.com and reserva@partyatthecave.com. Find more details in our terms and conditions.