All changes or cancellations must be requested in writing via e-mail (info@partyatthecave.com and reservas@partyatthecave.com).
Verbal cancellations will not be accepted. In all cases where a refund is due for services cancelled within the permitted time limits,
IMAGINEPUNTACANA® will make such refunds only to the same credit card used when booking. In all cases where cancellation fees apply,
IMAGINEPUNTACANA® will cancel the booking at the customer's request, calculate the costs and inform the customer by e-mail.
IMAGINEPUNTACANA® will make changes to the RESERVATION date without charge. In all cases of change, IMAGINEPUNTACANA® reserves the right to charge an administrative fee not to exceed $10.00.
From 5 days before the booking date, the reservation will be cancelled FREE OF CHARGE.
From 2 days prior to booking, a 10% charge applies.
From 24 hours before the party, a 50% charge applies.
NO SHOW (no show, QR not read), 100% charge applies.
*For reservations made on the same day of booking, no changes or cancellations will be applied, so it will be a "No Show".
For credit or debit card payments, the cardholder must present his or her bank card and official photo identification.
IMAGINEPUNTACANA® staff will ask for identification from each person arriving with a reservation previously made online, and must sign in on arrival, as well as leaving a copy of their documentation in the box office.
Without these signature and identification requirements, IMAGINEPUNTACANA® will not provide the service booked.